Refund and Cancellation Policy:

Thank you for using AvanzoPay’s bill payment services. We strive to provide you with the best experience possible. However, we understand that circumstances may arise that require refunds or cancellations. Please review our Refund and Cancellation Policy below.

Refund Policy:

  1. Refund Eligibility: Refunds are issued on a case-by-case basis. To be eligible for a refund, you must have made a payment through the AvanzoPay platform and encountered a specific issue that meets our criteria.

  2. Refund Request: If you believe you are eligible for a refund, please contact our customer support within [number of days, e.g., 7 days] of making the payment. You will need to provide relevant details about the payment and the issue you encountered.

  3. Refund Process: Once we receive your refund request, we will review the information provided. If your request is approved, we will initiate the refund to your original payment method within [number of days, e.g., 14 days]. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

  4. Non-Refundable Fees: Please note that certain fees associated with the use of our services, such as transaction fees, are non-refundable.

Cancellation Policy:

  1. Cancellation Requests: If you wish to cancel a payment transaction, you must contact our customer support as soon as possible. Cancellation requests will be considered based on the status of the payment and the specific circumstances.

  2. Cancellation Process: If your cancellation request is received before the payment is processed, we will make every effort to stop the payment. However, we cannot guarantee that cancellations can be accommodated, especially if the payment has already been initiated.

  3. Partial Cancellations: In some cases, partial cancellations of payments may be possible. This is subject to the policies of the service providers involved and the stage of processing.

Contact Us:

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support at support@avanzopay.in

Policy Changes:

AvanzoPay reserves the right to modify or revise this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and your continued use of our services after such modifications constitutes your acceptance of the updated policy.

By using AvanzoPay’s services, you acknowledge that you have read, understood, and agreed to abide by our Refund and Cancellation Policy.